Front Desk Agent, Second Shift and WeekendsTitle: Front Desk Associate/Night AuditorReports to: Front Desk Manager, Assistant General Manager & General ManagerRequired Tasks:Guest Check-in & Check-outPMS OperationsCash Handling & Credit Card TransactionsPhone System Operation and Telephone EtiquetteFront Office Emergency/Security ProceduresReservations-Guest Rooms and Meeting RoomsAssist with Administrative Duties as assigned by ManagementKeep Front Desk Area & Lobby Neat & Tidy and Clean DailySet up Breakfast Bar or Refill/Monitor Cleanliness of Bar & TablesMinor Decision MakingTake Group Reservations & Set up Group BlocksSales of Guest Rooms with New Arrivals and Phone InquiriesFollow All Policies & Procedures as Outlined in the Employee HandbookMust be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Name-tagOperate Laundry as DirectedMaintain a Professional Attitude to all Guests, Associates & VendorsRequired Skills:Fluent Verbal & Written Communication in Proper English (Spanish, if possible)Basic MathHand WritingComputer Skills/Keyboard/Typing SkillsOperate a 10 Key CalculatorHospitable, Civil Contact with the PublicAbility to Work Independently, with Little to no SupervisionAbility to Complete Multiple Tasks SimultaneouslyNight Audit/Basic Accounting Skills/TrainingPhysical Requirements:Neck: Bending & TwistingArms: Reaching, Bending, Light Carrying, Pushing, PullingHands: Finger Dexterity, GraspingTrunk: Bending & TwistingLegs: Normal Balance, Crouching or KneelingFeet: Standing For Long Periods, Walking, Climbing StairsAuditory: Ability to Read & Comprehend Emergency & Security Information Including Labels & Directions; Ability to Communicate in Emergency Situations & to Supervisor in English.Hearing: Ability to Hear Emergency Alarms, Telephone & ConversationVision: Legal Normal Vision with or without AccommodationTransportation to and from the Hotel is the responsibility of the employee!! I have read and understand the job description as indicated and understand any task that keeps the hotel running is part of any job description. This description may be altered from time to time by the Hotel!
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