Job Description

CIVIC CULTURE

Our organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.

ABOUT THE POSITION

The Foreclosure Specialist supports and coordinates all foreclosure activities for Default Management in accordance with statutory compliance, regulatory compliance, and company guidelines. This includes all daily operational foreclosure activity relating to the foreclosure process and real estate collateral disposition process. This position will ensure all foreclosure activities are completed timely and accurately in accordance with work rules, goals, and objectives to improve timeline, attorney performance, and portfolio performance. All positions are expected to help foster a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction.

NORMAL DAY-TO-DAY WORK

1. Coordinates all accounts actively in foreclosure and all post-foreclosure property disposition.
2. Actively reviews all open foreclosures to ensure portfolio performance and timely resolution.
3. Acts as the primary contact for internal and external counsel on foreclosure-related matters.
4. Actively analyzes guidance provided by internal and external counsel to best direct each active foreclosure.
5. Corresponds with impacted membership regarding foreclosure, and redemption when applicable, while maintaining tactful communication and upholding company values.
6. Coordinates all post-foreclosure accounting activity in relation to charge-off and REO GL maintenance.
7. Provides recommendations for property rehabilitation and sale based on current cost-benefit analysis.
8. Maintains oversight of REO properties to ensure Civic’s interests are protected. This includes, but is not limited to, eviction, property maintenance, inspection, and security.
9. Works with third-party vendors/contractors to coordinate all REO-based activities relating to property protection and repair.
10. Coordinates all REO sale activities including listing, scheduling, and investor-based sales.
11. Actively maintains relationships with internal teams and individuals to ensure support of accounts impacted by foreclosure.
12. Stays current with pending regulatory and state law changes that could impact foreclosure processes.
13. Utilizes reporting to support timely activities on all foreclosure cases.
14. Manages day-to-day internal and external relationships establishing and monitoring service delivery/productivity/quality standards.
15. Identifies opportunities for process improvement within the department and outside where applicable to minimize risk exposure.
16. Follows departmental and organizational policies and procedures with strict adherence.
17. Takes ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.

JOB QUALIFICATIONS

Here are a few skills you MUST have to be qualified for this position.

1. Minimum of 1 – 3 years of experience in foreclosure management or managing/servicing non-performing loan accounts.
2. Demonstrated knowledge and experience with the loss management life cycle and state and federal laws related to non-performing loans.
3. Must have strong analytical and organizational skills.
4. Experience developing and managing through policy.
5. Excellent verbal, written, presentation and leadership skills. Must possess a strong service orientation.
6. PC proficient including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.
7. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
8. Ability to lift a minimum of 25 lbs. (file boxes, computer).
9. Travel required on occasion.

Here are a few qualities we’d LIKE for you to have to make you more suited for this position.

1. BA/BS in Accounting, Finance or Business Management preferred.
2. Collection experience at a Credit Union or other financial institution.
3. Experience or certification as a paralegal.

CONTACT US

If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:

Civic Human Resources

3600 Wake Forest Road, Raleigh, NC 27609

careers@civicfcu.org

PI841a6ed00101-38059-41673244

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